Refunds & Returns Policy
Your satisfaction is our priority. Learn about our straightforward returns and refunds process.
Easy Returns
Return items within 30 days for a full refund or exchange.
Quick Refunds
Refunds processed within 3-5 business days after return receipt.
Free Shipping
Free return shipping for defective or incorrect items.
⏰Return Window
We accept returns within 30 days of the original purchase date. Items must be in their original, unused condition with all original packaging and tags intact.
- Products must be unopened and in original packaging
- Food items must be within expiration date
- Personal care items must be sealed
- Clothing must be unworn with tags attached
📋Return Process
Contact Support
Email us at returns@caribflex.com with your order number and reason for return
Get Return Label
We'll provide a prepaid return shipping label if applicable
Ship Back
Package your item securely and ship using the provided label
Receive Refund
Get your refund within 3-5 business days after we receive your return
Return Address
CaribFlex Returns
123 Caribbean Way
Miami, FL 33101
United States
💳Refund Information
Refund Timeline
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-3 business days
- Bank transfers: 5-10 business days
What's Refunded
- Full product price
- Original shipping costs (if applicable)
- Return shipping (for defective items)
⚠️Non-Returnable Items
Food & Beverages
- • Opened food packages
- • Perishable items
- • Custom or personalized orders
- • Sale or clearance items (final sale)
Other Items
- • Used personal care products
- • Damaged items (not due to shipping)
- • Items missing original packaging
- • Digital downloads or gift cards
📞Need Help?
Contact Our Team
Our customer service team is here to help with any questions about returns or refunds.
📧returns@caribflex.com
📱+1 (800) CARIB-1
⏰Mon-Fri: 9AM-6PM EST
Live Chat
Get instant help with our live chat feature available during business hours.